Refund Policy
Effective Date: 1 January 2025
Contact: hello@fellowbricks.site
Our refund policy is simple and transparent, as outlined in our Terms of Service:
- Before we start work: Full refund (minus payment gateway charges, if any).
- After work starts: 50% refund if just started; 30% if design is in progress; 10% if development is in progress.
- After delivery: No refund. You must use your 2 included revisions if you want changes.
- No refund if: You don't respond for 14+ days (project marked abandoned), you misbehave with our team, or third-party services have already been paid.
- Approved refunds take 10–15 working days to process to your original payment method.
- If we cancel without reason: A pro-rata refund will be given for work not done.
Please contact hello@fellowbricks.site for any refund requests.